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Brant County Health Unit Accessible Customer Service Policy

The Brant County Health Unit (BCHU) is committed to providing exceptional programs and services to meet the needs of everyone in our community. To achieve this, we recognize the diverse needs of all residents and strive to provide servicesFeedback Form - Large Print 399.28 Kb and facilities which are accessible to everyone, including those with disabilities.

All programs and services will be delivered in a manner which respects the dignity and independence of persons with disabilities, to ensure everyone in our community has equal opportunity to obtain, use, or benefit from the services offered by BCHU.

Reasonable efforts will be made to ensure that:

  • Persons with disabilities are provided equal opportunity to obtain, use and benefit from goods and services offered by the Brant County Health Unit.
  • Goods and services are provided in a respectful manner.
  • The goods and services provided to persons with disabilities are integrated with the provision to others unless an alternate measure is necessary to allow a person with a disability to benefit. The alternate measure may be temporary or permanent.
  • Communications with a person with a disability are conducted in a manner that takes the person’s disability into account.
  • Persons with disabilities have the opportunity to use their own assistive devices when accessing goods or services. These assistive devices may include but are not limited to: support persons, service animals, communication aids, cognition aids, mobility aids and medical aids.
This policy is intended to meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 and all related standards and regulations introduced under this legislation, ensuring that persons with disabilities are provided equal opportunities and standards of service.
   
pdf Policy Brochure [PDF 850.54 Kb]  
pdf Policy Brochure - Large Print (PDF 25.10 Kb)  
pdf Feedback Form (PDF 273.76 Kb)  
pdf Feedback Form - Large Print (PDF 281.41 Kb)  
   
Last Updated ( Friday, 08 March 2013 )